Refund policy

Returns & Refunds Policy

For safety and hygiene reasons, all CLUUF Skin purchases are final, and we do not accept exchanges once a product has been opened or used.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you receive a damaged or defective item, please contact us within 24–48 hours of delivery via Instagram DM, WhatsApp, or email. All requests will be reviewed in line with our Exchange Policy below.

Please note:

  • We do not accept returns or refunds for change of mind, personal preference, or sensitivity/reaction to an ingredient
  • Due to the nature of skincare products, opened or used items are not eligible for return or exchanges under any circumstance
  • Final sale items and bundles are not eligible for return
  • Unfortunately, we cannot accept returns on gift cards

We remain committed to supporting our customers and will address all valid concerns promptly and with fairness.

You can always contact us if you have more questions at: Whatsapp: +234 901 327 3846 or email us at: admin@cluufskin.com.

Exchange Policy

In the event that your order arrives damaged or faulty, please contact us within 24–48 hours of delivery via Instagram DM, WhatsApp, or email.

To be eligible for an exchange:

  • The item must be unused, unopened, and in its original packaging
  • Clear photo or video evidence of the damage/fault must be provided upon request
  • The issue must be reported within the stated 24–48 hour timeframe

All exchange requests are subject to review and approval by the CLUUF Skin team.

If your request is approved, we will offer:

  • A replacement (subject to stock availability), or
  • Store credit equal to the item's value for future use


To start an exchange, you can contact us at: admin@cluufskin.com. 

Return shipping: Where a damaged or faulty item is confirmed, CLUUF Skin will cover the cost of return shipping. Shipping arrangements will be communicated directly to you once your request is approved.

Please note:

  • We do not offer exchanges for change of mind, personal preference, or skin sensitivity/reaction
  • Requests made outside the 24–48 hour window will not be accepted
  • Opened or used products cannot be exchanged

We are committed to ensuring a smooth experience and will handle all valid concerns promptly with fairness.